Feedback and Support
What happens if I receive a damaged item?
Please contact us within 48 hours of receiving your order, providing your order number and attaching photos of the issue. We will investigate the situation as soon as possible.
How can I contact KOKA?
You can contact us via our Contact page. Our team will get back to you as soon as possible.
Can I return or exchange my perfume?
For hygiene and product safety reasons, we accept returns of products in their original packaging within 14 days of delivery. Please contact us before making any returns.
What happens if my package is lost or delayed?
Once your order has been shipped, you will receive a tracking number via email. If your package appears to be lost or hasn't moved after 14 business days, please contact us so we can open an investigation with the carrier.
Shipping & Orders
What are your delivery times?
Orders are generally prepared within 5 to 7 business days. Delivery times then vary depending on your place of residence.
Do you deliver everywhere in Canada?
Yes, KOKA delivers anywhere in Canada or internationally.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. If your order has not yet been prepared or shipped, we will do our best to help you.
How can I track my order?
As soon as your order has shipped, you will receive an email with tracking information.
About KOKA
Do KOKA fragrances really smell like popular perfumes?
KOKA creates fragrances inspired by iconic and beloved olfactory profiles. Our goal is to offer a rich, modern, and memorable olfactory experience under our own brand identity.
Why are your prices more affordable?
We focus our investments on what matters most: the fragrance, the presentation, and the customer experience. By selling directly online, we avoid many of the costs associated with big brands, allowing us to offer better value.
How long do KOKA perfumes last?
The longevity of a fragrance depends on its composition, your skin type, and the application area. For better longevity, apply it to pulse points and hydrated skin.
How to choose the right perfume?
Analyze the olfactory notes of each perfume and choose according to your style: fresh, woody, sweet, amber, spicy or clean. KOKA is designed to help you find a signature scent that suits you.